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Refund & Transfer Policy - NEW! Effective 11/14/17

Refund & Transfer Policy - effective 11/14/17

Refunds or credits will be given in the following situations:

  1. If a program is cancelled by the Simsbury Parks & Recreation Department, a full refund will be issued.

  2. Refunds in the form of an account credit or check (minus a $10 processing fee) may be issued if you cancel out of a program a minimum of two weeks prior to it beginning. You may transfer into another session of a program without penalty, if done so a minimum of two weeks prior to the program beginning.

  3. In the event of an injury or illness less than two weeks before a program begins, an account credit will be considered if accompanied by a doctor’s note. Doctor’s note must be received within two weeks of the absence, and credit will be prorated for missed days, after a $10 processing fee. This only applies to the injured participant, and not any siblings who may also be registered.

With the exception of #3 above, no refunds or credits are given within two weeks of a program beginning, or after it has begun. Transfers are not allowed within two weeks of a program beginning. Bus trips, special events and passes are non-refundable, but exceptions may be made by the Town Manager.
Refunds may be issued in the following two ways:

    1. A credit on your account at Simsbury Parks & Recreation, which will remain indefinitely and may be used toward any future activities with the department. You must call us to have the credit applied to future registrations before payment is processed.

    2. A refund check sent to the address on file with your Simsbury Parks & Recreation account. Checks will be processed and sent from the Town of Simsbury’s Finance Department. Please allow 3-4 weeks for processing.